24/7 Medical Coordination Centre
HCASB ambulance outside an emergency department
Medical transport, coordinated

Care in motion. Every mile.

Comprehensive medical evacuation, patient transfer and coordination services across Malaysia and internationally—connecting every patient with the right care, at the right time.

Domestic and international coordination
Always available24/7 coordination centre
Specialised fleetBLS, ALS, ICU and patient transport
Broad coverageMalaysia and international transfers
Critical care readyICU and medical escort support
Our services

One coordination team. Every mode of transfer.

From a local ground transfer to an international medical repatriation, HCASB coordinates the people, transport and clinical support required for each journey.

Discuss a transfer
Ground ambulance services

Ground Ambulance Services

  • Emergency Ambulance
  • Non-Emergency Transfer
  • Inter-Hospital Transfer
  • ICU & Critical Care Ambulance
  • ALS & BLS Ambulance
  • Ventilator Ambulance
  • Neonatal & Paediatric Transfer
  • Long Distance Transfer
  • Event Medical Standby
  • Bariatric Patient Transfer
Air ambulance services

Air Ambulance Services

  • Domestic Air Ambulance
  • International Air Ambulance
  • Bed-to-Bed Critical Care Transfer
  • ICU Air Medical Transport
  • Medical Repatriation
  • Organ Transport Coordination
Commercial medical escort

Commercial Medical Escort

  • Doctor Escort
  • Registered Nurse Escort
  • Critical Care Nurse Escort
  • Commercial Airline Medical Escort
  • Oxygen Support During Flight
  • Wheelchair & Mobility Assistance
International medical repatriation

International Medical Repatriation

  • International Patient Transfer
  • Medical Clearance
  • Airline Coordination
  • Embassy & Immigration Assistance
  • Ground Ambulance Coordination
  • Receiving Hospital Arrangement
  • Medical Escort Services
Hospital transfer coordination

Hospital Transfer Coordination

  • Hospital Admission Coordination
  • Inter-Hospital Transfer
  • Specialist Referral Coordination
  • ICU Bed Arrangement
  • Receiving Hospital Coordination
Medical escort services

Medical Escort Services

  • Registered Nurses
  • Doctors
  • Paramedics
  • Critical Care Nurses
  • Flight Medical Team
Offshore and remote medical evacuation

Offshore & Remote Medical Evacuation

  • Oil & Gas Medical Support
  • Offshore Platform Evacuation
  • Maritime Medical Evacuation
  • Remote Site Medical Transfer
  • Industrial Emergency Response
Medical logistics coordination

Medical Logistics Coordination

  • 24/7 Medical Coordination Centre
  • Case Assessment & Triage
  • Ambulance Dispatch
  • Flight Coordination
  • Hospital Coordination
  • Medical Equipment Arrangement
  • Oxygen Supply Coordination
  • International Partner Coordination
Fleet overview

Purpose-equipped for the journey.

Our fleet supports routine patient transport through to advanced life support and ICU-level transfers.

36Fully equipped ambulances
Basic Life Support ambulance

Basic Life Support Ambulance

20Units
Advanced Life Support ambulance

Advanced Life Support Ambulance

10Units
ICU critical care ambulance

ICU / Critical Care Ambulance

4Units
Patient transport ambulance

Patient Transport Ambulance

2Units
How it works

From first call to safe handover.

A clear coordination pathway keeps patients, families, clinical teams and transport partners aligned.

01

Call & assessment

Share the patient details, current location and intended destination.

02

Clinical planning

The transfer requirements, medical team and transport mode are coordinated.

03

Transfer & monitoring

The patient is supported throughout the planned medical journey.

04

Safe handover

Arrival and receiving-care handover are coordinated with the destination team.

Why HCASB

Coordinated around the patient.

24/7 Medical Coordination Centre

24/7

Domestic & International Coverage

Critical Care & ICU Transport

Air Ambulance Coordination

Medical Escort Services

Hospital & Insurance Partnerships

Fast Response Across Malaysia

Specialised Ambulance Fleet

36
Strategic network

Connected care, beyond transport.

HCASB works across a network of healthcare, insurance and global assistance partners to coordinate more complete patient journeys.

HCASB
Healthcare partnerKPJ Tawakkal Specialist Hospital
Healthcare partnerAurelius Hospital
Healthcare partnerColumbia Asia Puchong and Shah Alam
Insurance partnerAllianz
Global assistance partnerInternational SOS
Common questions

Quick answers before your journey.

Every transfer is different. These answers explain the first steps; our coordination team can advise on case-specific requirements.

Need an answer now? +603 8308 3939
01How do I request a patient transfer?
Call the HCASB Medical Coordination Centre at +603 8308 3939 or email coordination@hcasb.com.my. The team will review the transfer request and coordinate the appropriate next steps.
02What information should I provide when calling?
Please share the patient’s current location, intended destination, general transfer requirements and any available clinical information. The coordination team will advise if further details are needed.
03Do you coordinate domestic and international transfers?
Yes. HCASB coordinates patient transfers within Malaysia and internationally, including ground transport, air medical transport, medical escorts and receiving-hospital arrangements where applicable.
04What types of ambulances are available?
The fleet includes Basic Life Support, Advanced Life Support, ICU or critical care, and patient transport ambulances. The appropriate vehicle depends on the patient’s assessed transfer needs.
05Can HCASB arrange a medical escort?
Medical escort options include registered nurses, doctors, paramedics, critical care nurses and flight medical teams. Availability and escort requirements are coordinated for each case.
06Can you coordinate hospital admission and receiving care?
HCASB’s listed services include hospital admission coordination, specialist referrals, ICU bed arrangements, inter-hospital transfers and receiving-hospital coordination.

When a patient needs to move, coordination starts here.

Speak with the HCASB Medical Coordination Centre, available 24 hours a day.

24/7 coordination line+603 8308 3939Contact Us